Refund policy

Digital BMW Staged Files and OTS Map Packs

Poverty Built tuning products are digital staged files and OTS map packs built for the supported engine, DME/software, hardware, fuel, stage, features, and flashing format selected on the product page. Because a delivered digital file can be used immediately, digital tuning products are non-returnable and non-refundable after delivery, except where mandatory law requires otherwise.

Before delivery

Contact help@povertybuilt.com immediately if you submitted incorrect information or want to cancel. A cancellation or correction is not guaranteed once fulfillment work has begun.

Wrong selection

If you ordered the wrong supported DME/software or file format, contact us before opening, installing, or flashing the file. A limited exchange may be approved after verification when the original file has not been used and a correct supported file exists. Any approval is specific to that order and does not convert the product into custom tuning.

Verified file-side issue

If a correctly selected and correctly flashed Poverty Built stage file appears to contain an active file-side issue, send your order number, exact delivered file, vehicle and DME/software identification, current hardware and fuel, fault codes, screenshots, and a matching log if requested. We will review and correct a verified issue in that delivered file.

Verified file-issue support is separate from any preference-revision allowance expressly included with your purchase. That allowance covers only the supported changes described in its terms. Changes for new hardware, a different fuel, swapped components, features outside that allowance, a new power goal, mechanical repair, or iterative datalog development are not included. Non-standard builds and individualized calibration work should use UNDSPTD. and are subject to that provider's scope and terms.

Digital products are not refundable for

  • incorrect or incomplete information supplied with the order;
  • buyer's remorse or a later change of build, hardware, fuel, feature, or goal; any expressly included preference-revision allowance remains available under its stated terms;
  • mechanical faults, wiring problems, communication failures, or an unhealthy vehicle;
  • incompatible, unlicensed, or incorrectly used third-party flashing hardware or software;
  • a particular horsepower, drivability, or fuel-economy expectation not expressly guaranteed on the product page.

N51/N52 Multi-Map Preference Revisions — Three Within 30 Days

Eligibility

This allowance applies to the Poverty Built N51/N52 three-map package when it is included in the product listing at the time of purchase. Using an otherwise eligible discount does not remove the allowance. It does not automatically apply to other products or earlier purchases.

What is included

You may request up to three revisions to the supported stage, pops-and-bangs, or limiter-style choices already available for your package. Each revision must remain within the supported options for your original vehicle, ECU/software, installed hardware, and agreed fuel setup.

How revisions are counted

One revision is one updated calibration package delivered in response to one consolidated set of requested changes. That request may cover one, two, or all three map profiles. Clarifying emails and requests that are outside the allowance do not count as revisions. Corrections to a verified issue in the originally ordered file or an included revision do not consume this allowance.

The 30-day window

The window starts when you first receive your initial calibration package. Send your request to help@povertybuilt.com, with your order number and the changes requested for each map, no later than 11:59 p.m. Eastern Time on the date 30 calendar days after that first receipt. If you cannot access the delivery email or files, contact us so we can resolve delivery and confirm the correct start date.

A request received within the window remains eligible if clarification or completion takes place afterward. Receiving a revision does not restart or extend the request window. Unused revisions expire when the window ends.

Scope and exclusions

This allowance covers supported preset preference changes. It does not include changes for a different vehicle, ECU/software, new or changed hardware, a different fuel specification or blend, mechanical diagnosis or repair, new feature development, a new power goal, or iterative datalog-based custom tuning. Work outside the allowance requires a separate scope and quote before it begins.

Turnaround

Revision requests are reviewed during our posted business hours. We confirm the expected turnaround after reviewing your request and receiving the required information. The initial tune-delivery processing window does not apply to preference revisions.

Relationship to other terms

This allowance is an express exception to the general exclusions for changed features and ongoing revisions elsewhere in this policy, limited to the scope above. It does not replace verified file-issue support or limit mandatory consumer rights. The remaining digital-product refund and service terms continue to apply.

Physical Products — 30-Day Return Policy

30% Restocking / Cancellation Fee

Approved cancellations of physical-product orders and eligible physical-product returns are subject to a 30% restocking or cancellation fee, deducted from the refund for the affected product(s). This includes valve covers. Because our valve covers are custom physical products, order processing, preparation, materials, and customization can create costs before shipment. The cancellation fee applies even if the order has not shipped.

Customized, modified, powder-coated, wrinkle-coated, fitted, special-order, or otherwise personalized products are non-returnable once customization or production has begun, except for an approved defect or fulfillment error. Cancellation requests must be sent to help@povertybuilt.com and are subject to approval. The 30% fee does not apply to returns caused by our fulfillment error or an approved defect, or where prohibited by mandatory law.

You have 30 days after receiving an eligible physical product to request a return. The item must be unused, uninstalled, unmodified, with tags and original packaging where applicable, and accompanied by proof of purchase.

To start a return, contact help@povertybuilt.com. If accepted, we will provide the return destination and instructions. Items sent without authorization are not accepted. Return-shipping responsibility will be stated with the authorization; Poverty Built covers it when the return is caused by our fulfillment error or an approved defect.

Damaged, defective, or incorrect physical items

Inspect the order on arrival and contact us promptly. For a manufacturing defect or an item damaged or sent incorrectly by us, provide the order number and clear photos or video within 30 days of delivery. Improper installation, misuse, normal wear, and external damage are not manufacturing defects. If approved, we may repair, replace, exchange, issue store credit, or refund as appropriate.

Non-returnable physical items

  • used, installed, modified, personalized, or special-order products;
  • items returned without authorization;
  • sale items and gift cards, except where mandatory law requires otherwise.

Refund timing

We will notify you after an authorized physical return is received and inspected. Approved refunds are sent to the original payment method, typically within 10 business days. Your bank or card issuer can take additional time to post the credit. If more than 15 business days have passed after approval, contact help@povertybuilt.com.

Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be excluded in your jurisdiction. Where a cooling-off or cancellation right applies, eligibility can differ between undelivered physical goods and digital content whose delivery has begun.