Refund policy
Digital BMW Staged Files and OTS Map Packs
Poverty Built tuning products are digital staged files and OTS map packs built for the supported engine, DME/software, hardware, fuel, stage, features, and flashing format selected on the product page. Because a delivered digital file can be used immediately, digital tuning products are non-returnable and non-refundable after delivery, except where mandatory law requires otherwise.
Before delivery
Contact help@povertybuilt.com immediately if you submitted incorrect information or want to cancel. A cancellation or correction is not guaranteed once fulfillment work has begun.
Wrong selection
If you ordered the wrong supported DME/software or file format, contact us before opening, installing, or flashing the file. A limited exchange may be approved after verification when the original file has not been used and a correct supported file exists. Any approval is specific to that order and does not convert the product into custom tuning.
Verified file-side issue
If a correctly selected and correctly flashed Poverty Built stage file appears to contain an active file-side issue, send your order number, exact delivered file, vehicle and DME/software identification, current hardware and fuel, fault codes, screenshots, and a matching log if requested. We will review and correct a verified issue in that delivered file.
This support does not include changes for new hardware, a different fuel, swapped components, changed features, a new power goal, mechanical repair, or iterative datalog development. Non-standard builds and individualized calibration work should use UNDSPTD. and are subject to that provider's scope and terms.
Digital products are not refundable for
- incorrect or incomplete information supplied with the order;
- buyer's remorse or a later change of build, hardware, fuel, feature, or goal;
- mechanical faults, wiring problems, communication failures, or an unhealthy vehicle;
- incompatible, unlicensed, or incorrectly used third-party flashing hardware or software;
- a particular horsepower, drivability, or fuel-economy expectation not expressly guaranteed on the product page.
Physical Products — 30-Day Return Policy
You have 30 days after receiving an eligible physical product to request a return. The item must be unused, uninstalled, unmodified, with tags and original packaging where applicable, and accompanied by proof of purchase.
To start a return, contact help@povertybuilt.com. If accepted, we will provide the return destination and instructions. Items sent without authorization are not accepted. Return-shipping responsibility will be stated with the authorization; Poverty Built covers it when the return is caused by our fulfillment error or an approved defect.
Damaged, defective, or incorrect physical items
Inspect the order on arrival and contact us promptly. For a manufacturing defect or an item damaged or sent incorrectly by us, provide the order number and clear photos or video within 30 days of delivery. Improper installation, misuse, normal wear, and external damage are not manufacturing defects. If approved, we may repair, replace, exchange, issue store credit, or refund as appropriate.
Non-returnable physical items
- used, installed, modified, personalized, or special-order products;
- items returned without authorization;
- sale items and gift cards, except where mandatory law requires otherwise.
Refund timing
We will notify you after an authorized physical return is received and inspected. Approved refunds are sent to the original payment method, typically within 10 business days. Your bank or card issuer can take additional time to post the credit. If more than 15 business days have passed after approval, contact help@povertybuilt.com.
Mandatory consumer rights
Nothing in this policy limits rights that cannot legally be excluded in your jurisdiction. Where a cooling-off or cancellation right applies, eligibility can differ between undelivered physical goods and digital content whose delivery has begun.