Shipping policy

Digital Tune Delivery

Poverty Built staged files and OTS map packs are delivered electronically to the email address used at checkout. No physical tune is shipped and no tracking number is issued.

  • Processing time: Complete digital tune orders are fulfilled within 1 business hour during business hours (9 a.m.–6 p.m. ET), once payment and all required Tune Configurator information are received. Orders placed outside business hours are processed when business hours resume.
  • Missing, conflicting, or inaccurate engine, DME/software, hardware, fuel, transmission, feature, or file-format information can delay delivery.
  • A full read is required only when the product instructions or Poverty Built request it.
  • Check spam and promotions. If the delivery message is missing after the stated window, contact help@povertybuilt.com with the order number.

Digital tuning products follow the Refund Policy. Support for a verified issue in a correctly selected and correctly flashed stage file is different from new hardware, fuel, feature, goal, or bespoke-development work.

Physical Products — Preparation

Cables, valve covers, merchandise, and other physical products require shipment. Preparation times are separate from carrier transit times.

  • General in-stock physical products: normally prepared within 1–3 business days unless the product page states otherwise.
  • Standard or unmodified valve covers: typically ship in about 1 week.
  • Valve covers with fittings, powder coat, wrinkle coat, or other configured work: typically ship in about 1.5–2.5 weeks.

Physical-product preparation times are estimates. Production load, material availability, quality checks, holidays, and events outside our control can extend them.

Shipping Rates

  • Digital tunes are delivered by email without a shipping charge.
  • Valve covers include free standard shipping within the United States unless the current product page or checkout says otherwise.
  • Standalone cables have a $5.99 U.S. shipping rate unless checkout displays a different current rate.
  • Other domestic and international rates are calculated at checkout from destination, service, and package details.

Tracking and Transit

A tracking email or “label created” status means the label exists; it does not mean the carrier has the package. The first carrier acceptance scan confirms transit.

  • U.S. standard transit: commonly 3–7 business days after carrier pickup.
  • U.S. expedited transit: commonly 1–3 business days after carrier pickup.
  • International transit: commonly 7–21 business days after carrier pickup, excluding customs delays.

Carrier transit estimates are not guarantees. Allow up to 48 hours after pickup for tracking systems to update.

International Orders

The recipient is responsible for customs duties, import taxes, brokerage, and other destination-country charges. Customs can delay a shipment. If a package is refused by customs or the recipient, original shipping charges are not refundable and product refunds, if any, remain subject to the Refund Policy and the condition of the returned item.

Address Changes

Contact help@povertybuilt.com immediately if the shipping address is wrong. An address change is not guaranteed after preparation begins and cannot be made after carrier pickup. The customer is responsible for delays, reshipment costs, or loss caused by an incorrect address supplied at checkout, except where mandatory law requires otherwise.

Delayed, Lost, or Delivered Packages

  • Weather, carrier volume, customs, and other outside events can delay delivery.
  • If a package is marked delivered but missing, check the delivery area, household members or neighbors, and the local carrier office, then contact us.
  • If the carrier confirms a package was lost in transit, we will work with the carrier and customer toward an appropriate resolution.
  • Poverty Built is not responsible for theft after correct delivery is confirmed, except where mandatory law requires otherwise.

Returns and Problems on Arrival

For return eligibility, physical defects, wrong items, and digital-product terms, see the Refund Policy. Contact help@povertybuilt.com with the order number and clear photos when a physical order arrives damaged or incorrect.